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                  <text>Document disclosed under the Access to Information Act Document divulgue en vertu de la Loi sur I'acces a (information

e#

T H E B E L L T E L E P H O N E C O M P A N Y OF C A N A D A
1050

BEAVER

HALL

HILL,

MONTREAL

1,

QUEBEC

870-8587
G. E.

BROOMHALL

Sth December I960.

Directorate of Signals,
Army Headquarters,
Room 331S, "C" Building,
OTTAWA, Ontario.
ATTN:

Colonel J.B. Clement

Dear Sir:
This is in reply to a letter dated 21st November
I960, File CSC 2213.8 to Mr. J.W.'Noyes, from the Chairman
Joint Telecommunications Committee, regarding service
complaints on DND circuit 5065. This letter has been
referred to us for attention.
The customer for this service is The Warrenton
Training Centre in U.S.A. and the control office is
Washington D.C.
The lengthy interruption on 15th November I960,
to which reference is made, was reported to be located
between Harrisburgh, Pa. and Warrenton, Va. but Washington
Control Office has no record of this trouble. This circuit
is included in a classified routing between Harrisburgh and
Warrenton and the customer is very concerned should an
alternate unclassified routing be employed in cases of
trouble.
The complaint is being investigated further with
the A.T.&amp;T. Co. in Washington and action is being taken
to prevent a recurrence of this trouble.
The report that the reliability of the circuit
has never been as high as desired and is progressively
deteriorating was also discussed with the A.T.&amp;T. Co. and
they advised they have no reports to substantiate this
statement.
2

000032

�Document disclosed under the Access to Information Act Document divulgue en vertu de la Loi sur I'acces a f information

r-\
5£

-2We would recommend that all future reports from
the Canadian user concerning service on this circuit should
be reported immediately to our Ottawa Toll Office. If the
resulting action does not seem to be satisfactory, they
should then be reported to us direct and not through the
Joint Telecommunications Committee.

Yours very truly,

D/is^trrct S a l e s Manager.

000033

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              <text>[DND 5065] </text>
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          <name>Date</name>
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              <text>12/08/1960</text>
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              <text>Hydra Communications - Policy, RG24, 1250-36 Vol. 1, Library and Archives Canada (LAC) </text>
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              <text>Department of National Defence</text>
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              <text>Letter from G.E. Broomhall (District Sales Manager, Bell Telephone Company) to J.B. Clement (D Sigs) pertaining to outage on DND Circuit 5065. Broomhall notes that Washington reported no trouble with the circuit, and would be concerned with alternate unclassified routing. Additionally, AT&amp;T cannot substantiate that service on this line is unreliable. Broomhall requests further issues be referred straight to Ottawa Toll Office. </text>
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